Telstra, being one of the largest telecommunication companies in Australia, offers a wide range of services and products to its customers. Whether you’re looking for postpaid or prepaid plans, internet services, or mobile devices, Telstra has a plan for you. However, before signing up for any of these services, it’s important to know if there is a cooling-off period with Telstra contracts.

A cooling-off period is a specific time-frame during which you can cancel your new contract without incurring any penalties or fees. The cooling-off period varies depending on the type of contract you sign up for. For example, if you sign up for a mobile phone plan with Telstra, you’re entitled to a 14-day cooling-off period. This means that you have 14 days from the date you sign up for the plan to cancel it without any penalties.

Similarly, if you sign up for a home internet plan or bundle, you’re entitled to a 30-day cooling-off period. This means that you have 30 days from the date you sign up for the plan to cancel it without any penalties. However, if you’ve used any of the services during the cooling-off period, you may be charged for the usage.

It’s important to note that the cooling-off period only applies to new contracts. If you’re renewing an existing contract with Telstra, there is no cooling-off period. In addition, the cooling-off period only applies if you sign up for a contract over the phone or online. If you sign up in-store, you may not be entitled to a cooling-off period.

To cancel your contract during the cooling-off period, you can do so by contacting Telstra’s customer service team. You can also cancel your contract by visiting a Telstra store or by using Telstra’s online cancellation form.

In conclusion, if you’re signing up for a new contract with Telstra, it’s important to know if there is a cooling-off period. The cooling-off period varies depending on the type of contract you sign up for, and it only applies to new contracts signed over the phone or online. If you decide to cancel your contract during the cooling-off period, be sure to contact Telstra’s customer service team or visit a Telstra store to avoid any penalties or fees.